No AI Just Yet – There’s a lot of talk that artificial intelligence is going to take over customer service. While AI support exists, it still cannot match the power of human interaction.
Personalized Customer Service – Coming off that first trend, people don’t want to be treated as numbers. Businesses that offer personalized service will find more success.
User Reviews Are More Important Than Ever – This is the first thing people look at before making a buying decision. They want to hear from real people. This is why good, personalized service is so important – it earns you good reviews.
Businesses Recognize Employee Happiness – It’s as simple as this: the happier the employees, the more productive they are. More businesses are realizing this and changing their workplaces in response.
More Remote Workers – Thanks to Internet access virtually everywhere, it’s easier for people to work from wherever – and this plays a huge role in employee happiness, too!