The world of business has fallen in love with technology. From day-to-day communication and administration to accounting and HR to solving industry-specific problems, technology now supports all key business areas, but who supports technology?
In large enterprises, IT support is provided by dedicated in-house specialists, whose sole responsibility is to keep the network running. Unfortunately, small and medium-sized businesses don’t have the resources to afford the same luxury, but that doesn’t mean they can’t afford IT support.
Instead of hiring an in-house IT specialist, SMBs can outsource IT support to a managed services provider (MSP) and enjoy its benefits without stressing their budget. Here’s why paying for IT support pays off.
1. Save Money Over Time
Downtime is expensive. While its cost varies wildly from business to business, we know that between 40 and 60 percent of small businesses never reopen after a major disaster. With IT support available 24/7, recovering from unexpected disasters becomes much easier and, more importantly, quicker.
Recovery speed is essential because it strongly correlates with survivability. In fact, 9 out of 10 small businesses fail within the following year if they don’t restore their operations within five days after the disaster.
But it’s not like IT support helps businesses save money only when doomsday scenarios become a reality. Even when the sun is shining, and the birds are singing, there are data backups to configure and test, updates to install, and minor hardware issues to troubleshoot, and it’s always more cost-effective when these responsibilities are delegated to someone who has a wealth of experience with them.
2. Embrace the Best Technology Available
Technology keeps evolving at a rapid pace. So, there’s a good chance that newer, better IT solutions than those you currently rely on are already available and can help you advance your business goals if you decide to embrace them.
An experienced IT support team can help you select the right combination of technologies to keep your organization relevant and competitive. The same team can then handle their implementation and provide ongoing support to keep everything running smoothly.
Being able to quickly and painlessly embrace new IT solutions also comes in handy when faced with large-scale disruptive events, such as the still ongoing COVID-19 pandemic, which forced organizations across most industries to transition to remote working.
3. Protection from Cyber Threats
Companies of all sizes face a whole host of dangerous cyber threats, and they seldom have the skills and experience necessary to protect themselves against them. Since the beginning of 2020, there has been a major increase in cyberattacks against SMBs, and this trend is expected to continue even in 2021.
By outsourcing IT support to a provider of managed security services, even small companies with limited resources can gain access to state-of-the-art cybersecurity and monitoring solutions that can keep them from falling prey to digital predators.
Should a breach occur, the IT support team can help you recover lost data and restore business-critical systems so that you can get back to work as quickly as possible.
In summary, the benefits of outsourcing IT support greatly outweigh the cost. In fact, a capable MSP can improve your organization’s bottom line by increasing your productivity, minimizing downtime, and protecting you against dangerous cyber threats.
To good news is that you don’t have to look far to find the right IT support provider. All you need to do is contact us at Spectrum Technology Solutions and let us take care of your technology needs to help you meet your organization’s goals this year.