Careers

Bring your Technical experience, professionalism, and your competitive energy to an expanding IT/Managed Service provider that is growing rapidly.

If you enjoy working with technology and solving challenging issues this is the place for you.

You will be responsible for handling first level support of service requests. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.

What you’ll do at Spectrum:

• - Help Our Clients. Providing desktop, server and network support to resolve technical issues.
• - Innovate. As technology rapidly changes, you’ll continually learn and help to design, implement and support new technologies.
• - Be Accountable. You will complete tickets that detail troubleshooting steps, knowledge base articles used, escalation paths and ultimately resolution comments.
• - Be a Team Player & Have Fun. You’ll be a part of a team that helps each other and grows together while having fun by celebrating success and accomplishments.

What Makes for a Great Candidate?

• - Dedicated, self-starter attitude
• - Humble, willing to ask for and provide help, respectfully
• - Ability to work in a fast-paced environment with quickly changing priorities
• - Experience with technical phone support: 1 year
• - Preferred CompTIA Certifications: A+, Network+, Server+, Security+ or similar

Who is Spectrum?
We are Spectrum Technology Solutions, a growing Phoenix based IT management company established in 2009.  Our objective is to Provide Worry-Free IT to our clients.

We offer compensation plus bonuses based on productivity & client satisfaction. In addition, our benefit packages include health benefits, 401K, PTO, paid holidays, snack pantry, and free lunch once per month.

Join our team as we work to deliver the best innovative IT solutions by utilizing the latest and greatest technical management and troubleshooting tools in the industry.

Spectrum provides award-winning services:

• - Microsoft, Lenovo, Sophos, AWS partnership
• - CRN MSP 500 – 2016, 2017, 2018
• - CRN NextGen 250 – 2016, 2017
• - CRN Tech Elite 250 – 2017
• - MSP Mentor – Top 100 Small Business MSPs - 2017
• - MSP Mentor 501 – 2016, 2017
• - Arizona Republic – 35 Entrepreneurs Under 35 – Wayne Klug - 2016

Spectrum Technology Solutions does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Job Purpose and Position Overview:

This role will be responsible for handling second level support of service requests. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.

Specific Job Duties/Responsibilities:

• - Work with our clients primarily in the Phoenix area to support desktop, server and network issues.
• - Work with team to effectively manage, maintain, and implement small-to-medium business customer’s networks. Including but not limited to switches, routers, security solutions, backup & disaster recovery (BDR) appliances, Windows servers, and content filtering solutions and appliances.
• - Act as primary point of contact for troubleshooting both the business customer’s voice and data networks, as well as serve as liaison for technical contacts for the business customer’s network. Possess the ability to effectively describe problems or needs in order to resolve problems in a timely manner.
• - Proactive monitoring of applications and services using Remote Monitoring and Management tools to ensure high availability and to meet service level agreements.
• - Provide timely customer support in a pleasant and helpful manner.
• - Conduct research on emerging hardware/software products and standards including return on investment analyses for proposed systems to aid and justify recommendations to management for purchasing and implementation efforts.
• - Compile and maintain inventory of company enterprise software and hardware for the purpose of tracking their corresponding licenses.
• - Offer suggestions to update and improve policy & procedure and standard operating procedures as necessary.
• - Handle all information, whether written or verbal, in a confidential and professional manner and in compliance with HIPAA and/or PCI standards and regulations.
• - Answer helpdesk support calls and respond to proactive network alerts.
• - Setup, manage and monitor data backup systems for clients.
• - Enter ticket information into company ticketing system.
• - Ability to learn to provide support for a wide variety of platforms and systems.
• - Troubleshoot, support and repair LAN connectivity issues including managed switches, firewall/routers, and advanced wireless networks.
• - Remotely respond to alerts, resolve server/network issues remotely and efficiently.
• - Support new installations and migrations.
• - Identify ways to improve clients’ systems and infrastructure (upgrades to hardware, software, and network).
• - Work with team to perform network administration including supporting file and print services, Exchange Server and Active Directory management.
• - Manage internal IT management software system, patch management tools and PSA tools
• - Setup PCs, Servers and other network equipment
• - Act as mentor to Level I techs to include answering questions and providing guidance on when to escalate tickets
• - Provide support to sales for on-site network investigation for solution design
• - Ability to analyze, make decisions and solve problems
• - Meet the performance goals established by your direct supervisor
• - Read, understand, and follow all company and job related policies and procedures
• - Attend required company and departmental meetings
• - Perform other related duties as assigned by direct supervisor

Required Qualifications/Skills:

• - Bachelor’s degree and 3 years IT experience, or equivalent combination of education and experience.
• - Advanced working knowledge of Windows desktop operating systems (7, 8, and 10), Windows server operating systems (2008 R2, 2012 R2, and 2016), and Microsoft Office (2007, 2010, 2013) and Microsoft Office 365.
• - Experience with cloud infrastructure migration and management.
• - Strong technical ability and troubleshooting skills.
• - LAN/WAN Networking support skills.
• - Exceptional communication and customer facing skills.
• - Have a high degree of demonstrated professionalism.
• - Be able to excel in a fast paced team environment.
• - The ability to travel to Phoenix based customer sites and work after normal business hours.
• - A valid driver’s license, vehicle insurance, and reliable licensed automobile.
• - Ability to pass a drug and background test.
• - High-energy, self-motivated, well-organized
• - Ability to function within and contribute to a positive, team oriented environment
• - Must have ability to communicate and present effectively
• - Ability to read, write and speak English fluently

Measures of Performance:

1. Company satisfaction scores as measured by fellow teammates and clients. This includes communication, attitude, serving others, and insuring that all paperwork is forwarded to the company in an accurate and timely manner.  Conducts him/herself in a professional manner and meets or exceeds customer expectations
2. Training objectives achieved as requested.  These will be defined in the first few months of employment and may be adapted as the industry requirements change

Certificates, Licenses, Registrations:

Preferred:

• - MCSA Windows Server 2012 certification
• - CompTIA Certifications: A+, Network+, Server+, Security+ and other

Physical Requirements:
Normal Office ☒Heavy work (lift 30-50 lbs.)
Light work (lift 10 lbs.) ☐Very heavy work (lift over 50 lbs.)
Medium work (lift 11-30 lbs.)
Other physical requirements (note):

• The employee frequently is required to sit for extended periods of time and use hands to operate computer keyboard, telephone and basic office equipment
• While performing the duties of this job, the employee is regularly required to talk and hear
• Ability to drive company owned or personal vehicle

Mental Requirements:  (as presently performed to accomplish essential functions)
Reading, Writing, Calculating
Social Interaction Skills
Reasoning/Analysis
Works with Minimal Supervision
Other Mental Requirements (note):

Language Requirements:

Ability to effectively speak, read and write English

Spectrum Technology Solutions does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Bring your experience, professionalism, and your competitive energy to an expanding IT/Managed Service provider that is growing rapidly.

This role will be responsible for working with the technical staff and clients to dispatch technical support requests based on priority and age to ensure that the Spectrum Technology Solutions technical support ticketing process runs smoothly and efficiently and maintain Service Level Agreement (SLA) commitments.

What you’ll do at Spectrum:

• - Field all incoming calls from clients for service related issues
• - Prioritize and dispatch all service tickets to appropriate technicians
• - Monitor Help Desk ticket boards and follow up on tickets when necessary, according to guidelines
• - Follow up with clients for Quality Control Assessment
• - Responsible for technician scheduling for Help Desk coverage
• - Monitor Dashboards daily
• - Hold daily Team Huddle meeting with all technicians to facilitate coordination of the current day’s departmental activities
• - Verify daily that technician time sheets are accurate and up-to-date
• - Assist with inventory & receiving system
• - Ability to analyze, make decisions and solve problems independently
• - Meet the performance goals established by your direct supervisor
• - Read, understand, and follow all company and job related policies and procedures
• - Attend required company and departmental meetings
• - Perform other related duties as assigned by direct supervisor

What Makes for a Great Candidate?

• - High School Diploma or equivalent and 2+ years in a customer service position or a combination of education and experience
• - Ability to work in a call center environment
• - Proficient use of Microsoft Office products (Outlook, Word, Excel, PowerPoint)
• - Fundamental knowledge of basic computer and networking technology a plus
• - High-energy, self-motivated, and well-organized
• - Ability to function within and contribute to a positive, team-oriented environment
• - Must have ability to communicate and present effectively
• - Ability to read, write and speak English fluently
• - Dedicated, self-starter attitude
• - Humble, willing to ask for and provide help, respectfully
• - Ability to work in a fast-paced environment with quickly changing priorities
• - Understanding of support tools, techniques, and how technology is used to provide IT services
• - Pleasant, friendly and/or funny
• - Accountable and reliable

Who is Spectrum?

We are Spectrum Technology Solutions, a growing Phoenix based IT management company established in 2009. Our objective is to Provide Worry-Free IT to our clients.

We offer base compensation plus bonuses based on productivity & performance. In addition, our benefit packages include health benefits, 401K, PTO, paid holidays, snack pantry, and free lunch once per month.

Join our team as we work to deliver the best innovative IT solutions by utilizing the latest and greatest technical management and troubleshooting tools in the industry.

Spectrum provides award-winning services:

• - Microsoft, Lenovo, Sophos, AWS partnership
• - CRN MSP 500 – 2016, 2017, 2018
• - CRN NextGen 250 – 2016, 2017, 2018
• - CRN Tech Elite 250 – 2017, 2018
• - MSP Mentor – Top 100 Small Business MSPs - 2017
• - MSP Mentor 501 – 2016, 2017
• - Arizona Republic – 35 Entrepreneurs Under 35 – Wayne Klug - 2016

Spectrum Technology Solutions does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Spectrum Technology Solutions is a Scottsdale-based growing customer-focused professional service company, providing exceptional computer and network technology service and support. We are currently seeking individuals who are friendly, enthusiastic, and have the desire to excel in both their professional and personal lives. Competitive hourly rates PLUS commission on appointments offered.

You MUST be based in Phoenix, AZ metro area and a US citizen (sorry, no exceptions).

Job Duties Include:

• - Cold calling new businesses to build sales pipeline
• - Receiving incoming calls ('warm leads')
• - Leaving messages with gatekeepers
• - Setting appointments with qualified businesses for outside sales team
• - Update customer information in online CRM system

Qualifications:

• - Strong oral communication skills: You like to present, and you do it well
• - Self-Motivated: You take it upon yourself to research and find answers
• - Self-Starter: You are confident in your ability
• - Ability to learn, adapt, and evolve
• - Ability to think like a business owner, and a problem solver
• - Reliable transportation
• - Punctuality
• - Great work ethic
• - Successful track record with quota-based position
• - Able to overcome objections!!
• - Call center experience preferred
• - Sales experience preferred

What we offer:

• Great work environment
• - This is a part-time position, with flexible schedule
• - Hourly pay of $13 to $ 17 + bonus for each appointment set

Spectrum Technology Solutions does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.