Cloud-based telephony for dynamic and reliable communications

The rapid pace of technology development and a digital transformation agenda change the ways we communicate with our customers. Life has become smarter, and we all have supercomputers in our pockets that let us choose the most convenient channel of communication for any kind of interaction. This is the new business reality—customers dictate how they want to communicate with your business. Do you keep up with them?  Are you up to date on the cutting edge of this technology?

Your business depends on customer data. Data sources are multiplying (phone, email, web chat, social media, and so on), making it more and more difficult to track communications with customers. Cloud-based solutions such as Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) help businesses create a cohesive data flow by integrating with all critical business applications and providing flexibility, scalability, and reliability for all external and internal communications.

“Our VoIP system lets you take advantage of enterprise-level calling features and lower phone bills ”

Our VoIP system gives you:

  • Scalability– software-based telecom allows you to add users easily
  • Call encryption – keep calls private and protects your information
  • Enterprise-level call features – operate better with free inter-office connectivity, voice transcription, automatic call distribution, and much more
  • Reduce total cost of ownership (TCO) One of the greatest things that UCaaS brings to your business is that it will help reduce your capital costs. Do you remember the amount of money you had to invest in the past when you wanted to upgrade your phone system? That included purchasing new hardware, like switches and desk phones, not to mention recruiting an expert who provided the full setup and maintenance. Now, with UCaaS, a cohesive system that integrates everything you need for your business communications into one cloud platform, you can minimize the capital expenditures that you might have spent on traditional business telephony.UCaaS/CCaaS eliminate the rack space and reduce support cost. And you will never have outdated hardware or software again.

    The OPEX model of UCaaS/CCaaS solutions allows you to scale your operations accordingly, whether your business grows steadily throughout the year or experiences seasonal shifts.

  • Increase productivity With WebRTC and mobility options, UCaaS/CCaaS help you accommodate mobile and remote employees and support a BYOD (bring your own device) policy at your company. Now your teams can work anywhere from any device.Empower your employees with collaboration tools, video conferencing, CRM integration, and other features that help them be more productive and engaged.

    Use workforce management and AI to reduce the amount of manual tasks at your contact center.

    Call us today to get a consultation & assessment of your current

phone system 623-806-8484