Social media is now so common that it's expected that a company has a presence on at least one network. Because of the high level of use, sites have started to enter a more mature phase, where users are finding other ways to leverage the services. We will undoubtedly see a change in the way businesses use social media platforms in 2014 and new trends emerging which companies will be acting upon.
We're just going to come out and say it: Social media is chaotic. What we mean by this is that due to its continuously changing nature, it can be hard for most business users to keep on top of current trends. While many small to medium businesses are starting to develop a presence on various social media platforms, many aren't too sure about new ways in which they can capitalize on this new technology.